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Customer Relationship Management, Customer Experience
All experiences that a customer has with a company or brand pay into the customer experience (CX).
Recent Posts
Business Intelligence, SAP BW/4HANA, SAP Data Warehouse Cloud
Making your own data warehouse ready for the future is an important part of the digital transformation of companies.
Business Intelligence, Master Data Management
Which topics related to data, business intelligence and analytics will be in particular demand in 2022?
Internet of Things
The proportion of companies that have implemented IoT projects has hardly changed compared to the previous year and remains at around 50%.
Technology, Innovation, Artificial Intelligence
Where is the technological journey heading in the coming year? With the Technology Trends for 2022, Gartner analysts look ahead to which topics will be of particular concern to enterprise CIOs.
Digitalization, Events
On the closing day of DSAGLIVE 2021 (September 20-24), the customer played the leading role.
Digitalization, Events
A recent survey of DSAG members revealed that the topic of sustainability is of high or very high importance to 71% of them.
