Application Management Services (AMS) for Business Intelligence

Benefit from our BI expertise to efficiently operate and continuously develop your BI and analytics applications and to provide your users with the best possible support

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Comprehensive know-how for business intelligence

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Basis for data-driven decisions

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Securing business success

Leveraging the power of data

Digitalization and data-driven companies – both buzzwords are inextricably linked to business intelligence and the corresponding IT systems. The maintenance and further development of these systems is becoming increasingly important for ensuring business success.

The challenge here is that with every new technology, with every new system and with every new application, the support effort increases. However, this does not mean that IT staff are also granted more time to take care of supporting the systems and applications.

Current system landscapes are extremely complex. The trend is away from monolithic data warehouses and a single front end. Data is distributed across different systems and needs to be analyzed in different places with different tools. Managing this complexity for you is one of the critical capabilities of our Customer Success. 

The main technologies and systems we support:

Your tool is not listed? No problem!

Contact us

Your contact person

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Jens Nowaczyk

jens.nowaczyk@ibsolution.com

+49 7131 2711-3000

Our BI specialists in Customer Success have many years of experience in SAP Business Intelligence. In addition, they can access IBsolution’s extensive network of consultants at any time if needed – that makes the difference for your success.

Our SAP AMS service portfolio

  • Incident and Service Request Management

  • User support (help desk/1st level support)

  • Job and IDoc monitoring (help desk/1st level support)

  • Interface monitoring (help desk/1st level support)

  • Problem management

  • Transport management

  • Change management

  • Test management

  • Maintenance of process documentation

  • Support during migrations and downtimes

  • Root cause analysis

  • Bug fixes/CRs

  • Capture and import of OSS notes

We are the experts for BI

Digitalization has resulted in rapidly growing volumes of data. Companies need to make the best possible use of the available information for their own business success. High-quality data and detailed analyses are the basis for successful decisions.

IBsolution is your experienced and competent partner for all topics related to Business Intelligence and Data & Analytics. This also applies to Application Management Services (AMS), where we take care of the operation, support and maintenance of your BI and Analytics systems.

We have already successfully completed more than 750 projects and made over 400 customers happy. Our experts are familiar not only with the technological aspects, but also with the business aspects of demanding business analytics projects.

Our customers also benefit from this knowledge and experience in Customer Success. 

Get to know the other sections of our Customer Success as well

SAP S/4HANA

SAP Master Data Governance

SAP Customer Experience

Cyber Security

Product support

Learn more about our Application Management Services (AMS)

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