Similar to a strategy game, understanding the rules of the game and quickly adapting to changing situations leads to victory. This behaviour can also be transferred very well to the business world. The keyword is "Experience Economy", where people do not buy products but experiences. Experiences have become an important source of value creation for companies.
High costs in customer service and bad reputation of the company and its products due to negative reviews and poor ratings in social media.
Your reputation as a customer-friendly and service-oriented company will be strengthened and improved. In addition, you bind your customers to your company in the long term. Qualtrics Customer Experience Management dashboards deliver real-time customer information to every responsible person in the organization.
Qualtrics Customer Experience Management provides valuable information about your customer service operations, such as excessive waiting times. The introduction of concrete countermeasures leads to faster processing times for customer requests and an increase in efficiency of the individual service center employees.
Product Experience, a component of Qualtrics Customer Experience Management, deals with how my customers feel about, for example, the previous ticket system? The insights gained from this can be used to optimize interfaces to consistently meet customer needs. This leads to long-term satisfied customers and to a shorter ticket processing time.
In order to create a high level of customer satisfaction and thus build a long-term relationship with your customers, you need to know exactly the needs and wishes of your target group. With the practical data collection capabilities integrated with Qualtrics Customer Experience Management software, you can easily "get to know" your customers.
Successful customer experience management is based on well-coordinated cooperation and requires the commitment of employees from all positions and departments in your company. With Qualtrics Customer Experience Management (CXM) software, you can easily engage them through custom dashboards and integrated action planning:
Personal customer care and networked customer experiences have never been more important than today. But few companies are already increasing their competitiveness by consistently optimizing their customer experience.
In our CX-Workshop we focus exclusively on the requirements and wishes of your customers. We invite all employees of your departments to share their individual experiences and ideas with us. You decide whether we focus on a specific topic and touchpoints in the workshop or whether we look at your processes as a whole. Afterwards, our experienced UX designers will work with you to develop innovative concepts to improve the customer journey and customer experience. You receive a strategy for intelligently networked customer experiences and an individual customer approach on all communication channels. This will strengthen your customer loyalty and sales success in the long term.
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"Since using Qualtrics Customer Experience Management, we have been able to pick up the customer at every touchpoint. It feels like our customers are sitting next to us and constantly telling us how we operate. These insights are very valuable to us. We can finally understand the customer's behaviour and provide them with individual attention."
"We are more than just customer-oriented. By using Qualtrics Customer Experience Management, we have been able to better predict customer needs. Of course, this has a very positive effect on your satisfaction and loyalty."
"By using Qualtrics Customer Experience Management, we are able to conduct our research effortlessly and competently directly within the company. With the helpful tutorials, our team members now quickly learn how everything works. After a few practical exercises you will have a perfect command of the platform - Thank you Qualtrics!"
"With the help of Qualtrics Customer Experience Management, we've increased our brand equity by 18% since 2014, while increasing our global brand ranking from 11th to 9th place - great!"
"Qualtrics Customer Experience Management survey data provides us with actionable insights to improve our products and conduct personalized sales calls with potential customers. These insights have quickly led us to successful product launches, increased revenue and double-digit improvements in brand perception. This has enabled us to strengthen our competitiveness in the digital environment."
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