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Read about interesting news, amazing facts, and get useful hints and insights. In our blog we share our knowledge about SAP's products and the SAP ecosystem. We highly appreciate your comments or recommendations of our contributions. 

 

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    Manuel Tächl

    Recent Posts

    SAP C/4HANA, Customer Relationship Management, Customer Experience

    C4C Release 2108: New licensing model and Microsoft Teams integration
    In addition to innovative features, SAP is also introducing a new licensing model with C4C Release 2108 that applies to newly concluded contracts.

    SAP C/4HANA, Customer Relationship Management, Customer Experience

    FSM Release 2105: Plan and execute service calls more efficiently
    Every update for SAP Field Service Management (FSM) brings additional functionalities and system improvements.

    SAP C/4HANA, Customer Relationship Management, Customer Experience

    C4C Release 2105: SAP Sales and Service Cloud with SAC integration
    On May 22 and 23, C4C Release 2105 was rolled out to production systems. The upgrade for SAP Sales and Service Cloud again has many innovations on board.

    SAP C/4HANA, Customer Relationship Management, Customer Experience

    The most important features your CRM system should have
    Implementing a customer relationship management (CRM) system is no easy task. There are a multitude of requirements that companies need to consider in the process.

    SAP C/4HANA, Customer Relationship Management

    Innovations for sales and service: What C4C Release 2102 has to offer
    The first upgrade of 2021 is imminent for SAP Sales and Service Cloud. C4C Release 2102 will be rolled out in test systems on February 6 and 7.

    SAP C/4HANA, Customer Relationship Management, SAP S/4HANA

    How to integrate SAP FSM into existing SAP systems
    The digital mapping of service processes makes customer service significantly more efficient and powerful.

    Customer Relationship Management, Customer Experience, SAP S/4HANA

    Automated customer service with SAP ERP or SAP S/4HANA
    Automated service processes bring companies advantages in many ways. The speed at which customer requests are handled increases, as does process efficiency.

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