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Many companies aim to stand out from the competition by providing first-class services. However, the processes necessary to achieve this sometimes require high travel and personnel costs. One way out of this is the detailed and forward-looking scheduling of service employees. This is where sophisticated remote services using mixed reality (MR) come into play.
In the event of unexpected equipment failures, MR-guided procedures using appropriate MR glasses can provide the relevant information to guide customer technicians on-site through the troubleshooting process and solve the problem, or at least identify the cause of the failure in the most efficient way possible.
If the suggested troubleshooting processes are not successful, an expert can be contacted via the mixed reality application to share the technician’s field of view on site. This enables a “first person view” assessment of the situation, and the expert is able to remotely assist the on-site technician in restarting the machine in the best possible way.
Send service calls, work orders, activities and checklists to the mixed reality platform directly from the dispatching board in SAP Field Service Management. There is no need to create work orders and checklists in both systems manually, which leads to reduced efforts and errors.
Guide service technicians remotely through checklists using a mixed reality user interface, allowing them to work without having to operate a tablet or laptop. There is no need to transfer the captured data manually to SAP Field Service Management thanks to data integration functionalities.
Gather immediate feedback directly from the place where it happens and start service processes automatically in SAP Field Service Management based on pre-defined event triggers.
Leverage your SAP Cloud Integration infrastructure with pre-defined and customizable integration packages that help you start with best practices from the beginning. Pre-configured iFlows can be adapted to your needs, letting you maintain a high level of standardization and be quick to implement.
Gather or even provide useful information for repairs or replacement procedures from SAP Field Service Management without having to interrupt your ongoing work processes.
CXMENDO.mixed.reality is also available at SAP Store.
Setup of an sample scenario with one FSM checklist
Kick-off workshop for onboarding and definition of project scope
Implementation of SAP Field Service Management upon request
Implementation of desired checklists and scenarios
Enablement training and support
A selection of our customers
