Coca-Cola Hellenic Bottling Company: 100% faultless master data


Inconsistent master data and a lengthy process for creating new data records prompted the Coca-Cola Hellenic Bottling Company to put its master data processes to the test. It quickly became clear that a solution based on SAP should be created that would enable the company to standardize processes, improve data quality and increase process efficiency.


With SAP BPM and IBsolution Persistence Manager, a solution was implemented in a very short time that fully achieved the company’s goals:

  • Standardization of business processes (supplier, customer and material)

  • Elimination of inconsistencies within master data

  • Faster creation of new master data records

  • Introduction of real-time reporting on process progress

Technologies used

With SAP BPM (Business Process Management) and IBsolution Persistence Manager, an easily customizable solution was found within a very short period of time, which could be easily and smoothly implemented in 28 countries. As a rapid deployment solution, the SAP Fiori-based Persistence Manager enables the easy creation, management and implementation of business workflows in SAP.

Benefits in a nutshell

The Coca-Cola Hellenic Bottling Company is now able to define and monitor service level agreements for each step of the process. Thanks to complex decision tables for creating business rules, the company has sufficient flexibility to react quickly to changing circumstances. Data validations and derivations are automated, which allows master data to be processed much faster.

Learn more about Master Data Management