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    SAP C/4HANA, Customer Relationship Management

    Optimizing service processes in the cloud – A case study
    This probably seems familiar. You are in charge of your company’s customer service and you would like to optimize service processes. However, they are giving you a hard time.

    SAP C/4HANA, Customer Relationship Management

    Integrated Forms in C4C to better fulfill your customers' needs
    Are you aware of the following situation? At the end of a long working day, the paper work still has to be done, checking and filing documents you worked on.

    SAP C/4HANA, Customer Relationship Management

    Three factors of completing a C4C implementation in four weeks
    This week, we had reason to celebrate – we had successfully brought our “Replacing Salesforce.com (SFDC) with SAP Hybris Cloud for Customer (SAP C4C)” project to a close.

    SAP C/4HANA, Customer Relationship Management

    Key users to pilot C4C
    Our “Replacing Salesforce.com (SFDC) with SAP Hybris Cloud for Customer” project is rapidly picking up pace. These past few days made me feel like I was a test driver racing a new car down a new test track. And it was a hell of a lot of fun!

    SAP C/4HANA, Customer Relationship Management

    Integrating SAP Hybris C4C with our system landscape
    OK. So, our project has been pretty much smooth sailing thus far. The integration of SAP Hybris Cloud for Customer (C4C) with our system landscape, however, was the first real challenge we came up against.

    SAP C/4HANA, Customer Relationship Management

    SAP Hybris Cloud for Customer: Better usability, higher data quality
    The system is up and running, the data is in place. We took the “fresh start” with SAP Hybris Cloud for Customer (C4C) as an opportunity to really clean house.

    SAP C/4HANA, Customer Relationship Management

    Data import into SAP Hybris C4C: The business user's perspective
    When the sales team first started throwing around the idea of switching from Salesforce to SAP Hybris Cloud for Customer, I broke into cold sweat.

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