Application Management Services (AMS) for SAP S/4HANA and SAP ECC

Benefit from our expertise as a specialized SAP AMS provider to get the most out of your ERP system and provide the best possible support to your users

Comprehensive expertise for SAP S/4HANA

In-depth understanding of processes

Maximum added value from technology

Making SAP S/4HANA run smoothly

With Application Management Services (AMS) for SAP S/4 HANA and SAP ECC, we offer high-quality support for your users. Our specialists take care of all your users’ needs – depending on the support model you choose.

At the same time, we take care of system maintenance and SAP S/4HANA management. This allows our customers to concentrate on their core competencies. And besides, they benefit from our knowledge and best-practice experience.

We offer cross-stream or cross-module application management. Our techno-functional support consultants master both the technology and the process.

Your contact person

Jens Nowaczyk

jens.nowaczyk@ibsolution.com

+49 7131 2711-3000

As a specialized SAP AMS provider, we are able to work with our customers to establish a continuous improvement process to get the most value from their systems. We help maximize the value of your technology, reduce risks and save money.

Our SAP AMS service portfolio

Incident and Service Request Management
User support (help desk/1st level support)
Job and IDoc monitoring (help desk/1st Level support)
Interface monitoring (help desk/1st level support)
Problem management
Transport management
Change management
Test management
Maintenance of process documentation
Support during migrations and downtimes
Root cause analysis
Bug fixes/CRs
Capture and import of OSS notes

We are experts for SAP S/4HANA

Our services give our customers the opportunity to adapt their IT team to current and future requirements in a targeted manner – towards process specialists with the necessary IT expertise – without disregarding the requirements of the existing IT systems.

SAP S/4HANA differs significantly from its ERP predecessor versions in various key aspects. As a service provider, our expertise enables us to take on AMS for SAP S/4HANA directly. We also offer our customers the added value of evaluating the continuous stream of SAP innovations and continuously improving our customers’ systems in a targeted manner.

We make sure that you do not lose any innovation potential and can use the full power of SAP S/4HANA at any time.

Get to know the other sections of our Customer Success as well

SAP Business Intelligence

SAP Master Data Governance

SAP Customer Experience

IBsolution_SAP_Security_Identity_and_Access_Management

Cyber Security

Product support

Learn more about our Application Management Services (AMS)

Customer Success | Application Management Services | IBsolution

Your success is important to us

Application Management Services is what we call Customer Success

More and more software applications are finding their way into companies. Even if these are based on standardized platforms such as the SAP ecosystem, the effort required for support increases with each application. The solution: You leave the development, user support, support and further development of your applications to us throughout their entire lifecycle.

Learn more

AMS models | Customer Success | IBsolution

The right service for every need

Application Management Services: Our offerings

From Incident Management to Enhancements and Urgent Tickets to Experts on Demand – our Application Management Services (AMS) include the right offering for your specific requirements. We take care of your systems so that you can concentrate on value-adding activities.

Learn more

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Why you should outsource the operation of your SAP applications

Ensuring the smooth operation and continuous development of business applications is an indispensable prerequisite for lasting corporate success. Companies can outsource the support and operation of SAP applications to relieve the burden on their own IT and create scope for innovation and value creation.

You want to put Application Management Services for SAP S/4HANA or SAP ECC in competent hands?

Simply complete the form and submit it. We will contact you as soon as possible.

A selection of our customers