Integration of SAP Master Data Governance (MDG) with SAP Cloud for Customer (C4C)

Ensure permanently high data quality and benefit from the fact that your customer data is always up to date

 

Data quality in sales and service

The higher the data quality, the smoother and faster the processes in sales and service run. Clean and up-to-date data from customers, suppliers and business partners therefore plays a key role in the success of companies. In daily practice, however, companies face a number of challenges that adversely affect data quality.

Data quality challenges:

  • Multiple creation of data records for the same customer in different systems of heterogeneous landscapes

  • Low data quality due to duplicates

  • High risk of data loss due to manual processes

  • Inefficient customer interaction due to incorrect or outdated information (e.g., addresses)

  • No availability of consolidation processes (e.g., identifying duplicates) when creating customers in SAP C4C

  • No synchronization of transactional data such as quotations or orders between SAP C4C and SAP ERP or SAP S/4HANA

  • Sales and service departments have to wait in the process until master data is available in all systems

Your contact person

Jana-Murrweis-IBsolution
Jana Murrweiss

jana.murrweiss@ibsolution.com

+49 7131 2711-3000

Webinar: Integration of SAP Master Data Governance with SAP Cloud for Customer (C4C)

 

 

Take advantage of the strengths of SAP MDG for high data quality and smooth customer-related processes

The integration of SAP Master Data Governance for Customer (MDG-C) with SAP Cloud for Customer enables the bidirectional replication of new or changed business partner data records. It is ensured that the latest version of each data record is always available in each connected system in the best possible data quality. SAP C4C can be connected to SAP MDG either via SAP Process Integration (PI) or via SAP Cloud Integration.

Integration_SAP_MDG_und_SAP_C4C_neuBenefits:

  • Changed or new data records can be identified with key mapping

  • Synchronization of data without risk of data loss

  • Master data is provided so that the transactional business between SAP C4C and the connected systems runs smoothly

  • SAP MDG ensures that all connected systems, including the ERP system, are provided with the latest version of the data records

  • Consolidation processes are automatically triggered in SAP MDG to identify duplicates, define best records, and disregard or replace duplicate records

 

Example process: Creating a new customer in SAP C4C

When a user creates a new customer in SAP C4C, the data is replicated in SAP MDG. Based on this data, an SAP Business Partner is now created in SAP MDG − including the key mapping that assigns the corresponding ID from SAP C4C to the data record. Subsequently, the customer is not only transferred back into SAP C4C, but also into the ERP system at the same time, so that the identical data is available in each system.

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Create prospect in SAP C4C

Create Prospect in SAP C4C

 

a) Data is sent to SAP MDG via SOA services

Data is sent via SOA services to SAP MDG 01

 

b) Data is sent to SAP MDG via SOA services

Data is sent via SOA services to SAP MDG 02

 

Consolidation process is performed in SAP MDG

Consolidation Process is performed in SAP MDG

 

a) Business Partner is created in SAP MDG

Business Partner is created in SAP MDG 01

 

b) Business Partner is created in SAP MDG

Business Partner is created in SAP MDG 02

 

Business Partner is replicated to SAP C4C (and all connected systems)

Business Partner is replicated to SAP C4C

 

Key mapping is stored in the client systems

Key Mapping stored in the client systems

 

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