It’s pretty simple: customers expect first-class experiences. If their high expectations aren’t met, they go to the competition. The key to satisfied customers is better, faster, and more efficient sales.
That’s why leading companies across different sectors and industries rely on SAP Sales Cloud. It helps you increase profits, open up new markets, and differentiate your services from competitors − in a flexible, mobile, and extremely user-friendly way.
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Fast and accurate identification of customer needs
No overview of sales pipeline and revenues
Time-consuming, confusing work in different programs such as Excel, etc.
No updated data in the systems
No overview of the status of customer inquiries
Different offers with different conditions
No mobile access to customer data
Improved networking of internal and external sales
High acceptance of the solution due to comfortable working
No redundant maintenance of customer data and products
Structured overview of incoming customer inquiries
Efficient opportunity and lead management, first-class management of sales opportunities
Creation of target groups and campaigns for efficient communication with customers and prospects
Consistent reporting on leads, opportunities and successful deals through customizable dashboards
Better planning of sales successes through intelligent lead and opportunity scoring
Central organization of sales targets
Mobile access to customer data anywhere from any device
Time savings through direct overview of all important information
360-degree view of all customer processes and information
Reduced administrative tasks, thus more time for customer care and acquisition
Mobile access to customer data anywhere from any device
Overview of the entire sales pipeline from lead to contract conclusion
Display of the sales pipeline in customizable dashboards
Increased efficiency in the sales department through a 360-degree view of all necessary customer data and sales phases
More opportunities for cross- and up-selling
Efficient strategic sales planning through customizable reports
Planning reliability through transparent forecasting and KPI reporting
Experience a new view of your opportunities and sales prospects. Machine learning-based scoring prioritizes opportunities. You can also filter by criteria such as account/customer, sales phase, sales cycle, or closing date, giving you exactly the customized view you need to profitably close your sales cycle. The result is an all-around view of your activities with the customer, as well as upcoming steps that you can maintain with the appropriate status. With the help of artificial intelligence, suggestions for the next activity with the customer, such as making an appointment, are automatically generated when notes are entered.
You no longer need different systems to access important information such as individual customer conditions, order status, appointments, phone calls, activities or customer contracts. SAP Sales Cloud gives you access to your customer data at any time − online or offline, on your smartphone, tablet or computer. With just one click, you get a complete overview of your customers. This means an enormous time saving. You see the relevant contacts and know which of your colleagues is taking care of the customer. Create transparency with the help of customizable analyses and sales trends and keep an eye on open service tickets.
Via LinkedIn integration, you can match your already registered contacts or find additional important contacts. The Buying Center allows you to display important customer relationships. The integration with your ERP system makes all customer data visible. For example, you can see whether a customer has a delivery, order or payment stop. You can also find out details about your last marketing campaign and automatically generate a task or a lead from it.
Identify which opportunities give you the best chance of closing a successful deal. This enables you to plan appropriate activities and identify the contacts that will determine the success of the deal. Based on machine learning, opportunity scores are calculated, enabling you to identify the opportunities with the highest chance of winning. The result is faster deals and a higher success rate. The integrated sales wizard helps you determine the right activities for each stage of the opportunity, guiding you step-by-step to more deals won. Offers and orders can be created directly from the opportunity. All relevant data is automatically transferred.
In Pipeline Manager, you have all important KPIs directly in view. The associated opportunities are displayed on a timeline as dots of different sizes and color-coded according to the number of points. This enables a precise evaluation of the current situation. By calling up individual opportunities and analyzing their values, for example the closing date, or adjusting their sales phases, you save valuable time. Furthermore, you can leave notes for your colleagues.
The pipeline view can be filtered as desired, for example, at the organization, team, or employee level. The increased transparency helps you focus on what’s important. Thanks to the pipeline flow, you can track the development of the pipeline from quarter to quarter. See which new deals have been added and their progress, which have been won and which have been lost. The current forecast and the current target achievement can be viewed from different angles. Send your forecast directly from the system to your colleagues and add notes to it. This makes communication faster and more transparent, while supporting target planning.
With our IBsolution Starter Package for SAP Sales Cloud you get a highly flexible solution including the most common standard processes. In just ten weeks, you can realize a 360-degree view of your customers and processes. Make your sales management more transparent than ever before at a fixed price.
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With SAP Sales Cloud Retail Execution (REX), you are able to provide the right products at the right time and at the right price. This maximizes sales and noticeably improves the customer shopping experience.
With the help of Web2Lead, contact data that a prospect enters in a form on your website is automatically transferred to SAP C4C and created as a new lead. This gives your sales staff the ability to generate opportunities from the leads created.
The close integration of SAP Sales Cloud and SAP ERP simplifies and accelerates sales processes in the company. Our Administration Package for SAP Sales Cloud is the ideal solution to fix faulty integrations. It allows full flexibility in maintaining customer-specific scenarios outside the standard.
From omnichannel communication to a 360° view of your customers and intelligent ticket management, SAP Service Cloud has what it takes to help you increase the efficiency of your service processes and deliver great service experiences to your customers.
With the connection of SAP Customer Experience to the on-premise solutions of SAP CRM, SAP ERP, and SAP S/4HANA you benefit from uni-/bi-directional synchronization of your master data, full integration of transactional scenarios, and integration of field service and support.