We call Application Management Services Customer Success

... because your success is important to us

With our services we simplify your daily routine from the day you go live and far beyond.

To keep it that way, we offer you various Application Management Services (AMS) by the name of “Customer Success” − as 3rd-level support for the challenges your supporters/specialists cannot solve or as 2nd-level support for all the challenges your key users face. You decide whether an effort-based Time & Material (T&M) is sufficient for your support needs or Service Level Agreements (SLAs) for fast help are the right way to ensure your processes. With Urgent Tickets we help you immediately in both cases and Demands (minor enhancements/extensions) can be booked at any time. You choose whether it should be solved quickly or cost-effectively.

You can book these services to suit your requirements. You take care of your business and we make sure that everything runs smoothly. Focus your resources on the essential. Reduce your operating costs. Have errors corrected quickly and effectively at any time. Benefit from the concentrated know-how of our SAP specialists.

Take advantage of the many years of expertise of one of the largest specialist teams in Germany.


SAP Security, IAM and Authorizations

SAP Master Data Governance

SAP Business Intelligence

SAP Business Technology Platform

SAP Customer Experience

We definitely have the right AMS offer − also for your requirements

Get to know our Customer Success models

Let the experts do the job.

Would you like to focus your resources on the essential? On the issues that make your company successful?

Then we should talk.

Free yourself from daily routine tasks, from searching for errors and correcting them. Ensure that your systems are available around the clock and provide the right basis for decision-making. Stay on the cutting edge of technology while saving your resources.

Take time for the things that make your business successful.

Simply contact us and let's go ...

Up-to-date know-how, a wide range of resources and professional service for your SAP systems

The operation and the further development of business applications require a lot of time and know-how. On the one hand, it is important to ensure the competitiveness of your company with new technologies. On the other hand, you are expected to provide functioning user support and operation. In this situation, strategic issues often come off badly, which can lead to new challenges in the future.

You often wonder:

  • How can I deploy my employees to create more value?

  • How do I reduce expenses for application support and operation?

  • How do I create a balance between strategic and operational tasks?

Why you should put support, operation and service of your SAP systems in the hands of IBsolution

You benefit from:

  • Experienced support consultants with high professional and technological competence
  • A comprehensible and documented procedure with checklists and documentation
  • Access to the knowledge database of IBsolution
  • Unrestricted supply availability
  • Cost transparency and security

With Customer Success – our SAP Application Management Services (AMS) or SAP Managed Services – we increase the stability and availability of your systems. You outsource support and operation to IBsolution so that your employees can take care of the really important issues.

In the daily struggle with roles and authorizations, in the operation of their systems, in the daily routine work, in the continuous maintenance of master data and the support of users and departments, support and care services for the affected systems unfortunately often fall by the wayside. 

Further developments are given low priority because the primary concern is to keep the business running. However, if companies do not pay sufficient attention to the condition and content of the relevant systems, there is a risk of consequential damages that can result in high financial losses in the worst case. 

Our experts relieve you and your team in the running operation as well as in the user support and assist with clearly defined services. Smaller projects, changes or extensions are also implemented by us promptly.

Of course you can choose between the T&M (Time & Material) and/or the SLA (Service Level Agreement) model, which guarantee you reliable response and service times. Additional expenses will be charged at a reasonable SLA hourly rate.

Ask for our price list and test us!

For example with a substitution service for vacation periods or other absences of your employees.

Request a price list or a test offer