Application Management Services (AMS) is what we call Customer Success

Your success is important to us – that’s why we take care of the operation of your applications so that you can concentrate on value-adding activities


Many years of AMS experience for SAP products

IBsolution_kurze Entscheidungswege

ITIL-based support processes

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Increased system stability and availability

Your applications in the hands of experts

Digitization has been the buzzword of recent years. More and more software applications are gradually finding their way into companies. Even if these are based on standardized platforms such as the SAP ecosystem, the effort required for support increases with each application. Rarely does the IT department grow in the same way.

The solution: You concentrate on the essentials and leave the development, user support, support and further development of your applications to us throughout their entire lifecycle.

This gives you the time to take care of the really important things: successfully driving forward digitization in the company and optimally adapting the applications to the company’s requirements with your expertise and dovetailing them with the existing applications and processes.

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Your contact person

Jens Nowaczyk

+49 7131 2711-3000

With Customer Success – our SAP Application Management Services (AMS) or SAP Managed Services – we increase the stability and availability of your systems. You outsource support and operations to IBsolution so that your employees can take care of the really important things.

Benefits at a glance

  • Many years of experience in AMS for SAP products

  • ITIL-based support processes

  • From helpdesk to 3rd level support: everything from a single source

  • Strategic SAP consulting and operational SAP application management from a single provider

  • Many years of cross-industry experience with SAP

  • Elimination of onboarding efforts

  • Use of the knowledge advantage of the support consultants

  • Clarification of billing modalities in advance

  • Rapid provision of developer resources

What distinguishes our Customer Success?

We bundle various application management services under the name “Customer Success”. Our customers are as diverse as their requirements for external support. With our comprehensive service portfolio, we offer you exactly the service that integrates optimally into your organization and thus generates noticeable added value.

IBsolution’s Customer Success consists of dedicated support consultants who take care of our customers’ needs – whether as 3rd level support for the tasks your supporters/specialists cannot solve, or as 2nd level support for all the challenges your key users face.

Professionalism is a top priority for us. Our service management processes are based on ITIL and our consultants are ITIL certified. This means that our services are based on currently valid and globally proven best-practice processes for providing IT services effectively and efficiently.

Our experts take the burden off you and your team in day-to-day operations as well as in user support and provide support with clearly defined services. We also implement smaller projects, changes or enhancements in a timely manner.

Learn about our Customer Success offerings

Discover the different sections of our Customer Success


SAP Business Intelligence

SAP Master Data Governance

SAP Customer Experience

Cyber Security

Product support

Flexibility in the service portfolio and individuality in the offering – this is what our modular principle offers: You select the services you need from our service catalog and can thus tailor our services precisely to your needs. At the same time, the modular principle offers complete cost transparency.

Learn more about our Application Management Services (AMS)

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Would you like to concentrate your resources on the essentials? On what makes your company successful?

Free yourself from daily routine tasks and ensure that your systems are available around the clock and provide the right basis for decision-making. Always stay up to date with the latest technology while conserving your own resources.

We take care of it. Let the experts do the job.

Simply complete the form and let’s get started!