With INCEMENDO.customer_portal you can meet the growing expectations of your customers and offer them a comprehensive service - available anywhere and anytime. In this way you not only demonstrate customer orientation and innovative strength, but also save time and costs in the support center. What's more, you always know what your customers are interested in and can create your offers in a targeted manner.
Powerful search functions shorten the path to facts, knowledge and problem solutions. With a central point of contact, you secure a competitive advantage, win new customers more easily and retain existing customers.
Use the portal solution for data exchange. Customers can use their login credentials to access personalized information. Notes and product recommendations placed in the right places increase customer retention and strengthen customer loyalty.
Customers also have direct access to the information relevant to them. Functions for uploading and downloading documents accelerate processes. Customers can view their orders, invoices and contracts without long hotline waiting times and use the support service.
INCEMENDO.customer_portal offers the possibility of seamlessly integrating customer service into your business processes and provides product-related forums. Your customers will be grateful if they can find information, recommendations, problem solutions and product advice that really helps them.
You will also receive active customer feedback via the forum. This allows you to identify dissatisfaction with your products or services at an early stage and take appropriate countermeasures. In actively managed forums, a fan base can even be created. Your customers begin to help each other and develop loyalty to your company.
The optional live chat of INCEMENDO.customer_portal connects customers directly with a service employee, even if he or she is not currently logged in to the customer portal.
INCEMENDO.customer_portal creates a close relationship between customers and companies. In order to ensure a uniform brand experience, we integrate the customer portal seamlessly into the respective corporate identity (CI) of your brand or company according to your specifications. This creates trust and strengthens the customer's relationship to the corporate brand. The design adjustments are carried out according to SAP standards and based on Fiori 3.0, so that your portal can also be used optimally from mobile devices.
With INCEMENDO.customer_portal you can offer your customers a unified brand experience and improve the customer experience.
Digitizing and efficiently mapping service processes not only increases service quality, but also reduces your service and hotline costs. Where previously basic customer service functions were distributed across many platforms, INCEMENDO.customer_portal bundles everything in one portal. This significantly reduces maintenance and operating costs.
If customers solve their questions and answers themselves, your support and call center costs are reduced. If the number of calls and standard inquiries decreases, your service staff will have more time for complex and sophisticated consulting. The result: a higher service level and increased customer satisfaction.
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