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You gain more efficiency in your service department through an optimized billing process and improved metrics
Now you can use your service requests for more cross- and upselling opportunities
You can access schedules, service routes and directions with just a few clicks
All critical information is on your mobile device long before you arrive at the service location
You upload your reports, work hours and expenses, and the cumbersome paperwork of the past is completely eliminated
Get a holistic overview of your employees' field service activities with the Analytics Cockpit. Get an idea of what works and what doesn't work in your service department. Then translate these insights into measures to increase your customer satisfaction in the long term and generate additional revenue.
The simple drag & drop planning board simplifies the overview and reduces your time spent on resource planning. The assignment of technicians and their activities has never been easier. The Workforce Scheduling tool ensures that the most suitable employee is assigned to the respective location - in line with his or her specialist skills and geographical proximity.
Access to relevant service, product and customer information means that you always have all the information you need at your fingertips when you're on the road. With the touch of a finger you can view customer reports, spare parts availability, service checklists and much more. This not only improves your speed and efficiency, but also gives you more time to concentrate on the essentials.
It is not always easy for the sales force to take unexpected variables into account. Truck breakdowns, employee illness and extended site visits can lead to costly delays and disgruntled customers. With automated real-time scheduling, you can plan and allocate your available resources more efficiently. This increases the efficiency of your department while reducing costs.
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With our IBsolution Starter Package for SAP Field Service Management you will gain a dynamic Field Service Management without Excel, e-mail and media breaks - and that only in 6 weeks!
Find out today how to control your mobile service technician most efficiently.
Many companies are pursuing the goal of setting themselves apart from the competition with first-class services. Mixed Reality (MR) opens up new opportunities for this. CXMENDO.mixed_reality is an innovative type of remote customer service that offers an experience and efficiency similar to the physical presence of experts on site.
Until the end of 2030, SAP Customer Service will still be supported by SAP S/4HANA in compatibility mode. After that, it will no longer be possible to use SAP CS under SAP S/4HANA. This raises the question for companies of a suitable alternative.
From omnichannel communication to a 360° view of your customers and intelligent ticket management, SAP Service Cloud has what it takes to help you increase the efficiency of your service processes and deliver great service experiences to your customers.
Every update for SAP Field Service Management (FSM) brings additional functionalities and system improvements. This also applies to FSM Release 2105. We have summarized the most important new features for you.
Put your way of working on a new basis with the use of intelligent systems. Our experts can help you optimize your processes with cloud-based SAP work order solutions.
Comprehensive service requires the seamless integration of SAP Field Service Management into the existing system landscape. This opens up a wide range of possibilities for companies – depending on the prerequisites they have in terms of existing IT systems.