Unfocused and time-consuming planning and dispatching with different tools. Missing insights into field activities lead to bad customer satisfaction.
Bad service workflows with a lack of automation. No access to information including resource locations and field service performance. The bad onboarding and guidance of employees causes low quality and low fix rates.
Get insights into the field activities, increase service efficiency and deliver the best possible experience to your customers. Perform your services transparently no matter where they are delivered.
Review and improve your service delivery as well as backoffice operations and automate scheduling and dispatching. Cut service costs and optimize the loyalty and satisfaction of your customers by getting the job done right.
More efficiency in your service department with a streamlined invoicing processes and optimized metrics. Get more cross-selling and upselling opportunities out of your service requests.
Access schedules, service routes, and directions on a tap. All critical information is accessible with your mobile device before you arrive at the service location. Upload your reports, work time and expenses and eliminate cumbersome paperwork.
view on your customers, products, tickets and employees
reduced repair times
Get an holistic view of your field service measures with an analytics cockpit. Gain an understanding what’s working in your service department and what’s not. Turn insights into action for an increased customer satisfaction and extra revenue.
The simple drag-and-drop planning board increases visibility, and reduces time effort. Allocating technicians and activities was never easier. The workforce scheduling tool ensures that the best suiting employee is sent the service location based on skills and geographical availability.
of all incoming calls require dispatching
success rate for meeting response times
first-time resolution rate by accessing the necessary information
increased no. of
By giving you access to relevant service, product and customer information, you have everything you need on the go. With a quick fingertip they can review client histories, spare parts availability, service checklists and much more. This does not only improve speed and efficiency, it also gives you more time to focus on the things really matter.
Field Service is not always easy to account for unexpected variables. Truck breakdowns, employee illness, and field service visits that take longer than expected can result in costly delays and setbacks. With real-time, automated workforce scheduling, planning and dispatching, you can efficiently allocate your available human resources to maximize output and minimize costs.